This week, CBS chose to replay the third episode of Undercover Boss, featuring the CEO of 7-Eleven. This was probably done because the viewers wanted to see:
A. Bad Boys II on NBC
B. Family Guy on FOX
C. The 82nd Academy Awards on ABC
D. The CEO of 7-Eleven mess up making coffee
The answer is probably "C," but the lessons learned from this "reality" show are twofold:
1. Recognition -- Recognize people for being the best.
2. Gratitude -- Thank everyone for doing a great job.
That's what you saw and heard on the Academy Awards. Are you and your managers providing recognition and showing gratitude to the front line employees within your company? We hope so, but the results of our Employee Opinion Surveys tell us something different. We ask, "Are you told when you do a good job?" and often employees respond very negatively.
Showing your appreciation costs you nothing and to those on the receiving end it can be like receiving the Academy Award.
“Uncovering the Undercover Boss” is written by Richard Reinhardt, Vice President of F&H Solutions Group LLC. You may contact Richard by email at rreinhardt@fhsolutionsgroup.com or by phone at 901.291.1546.
Sorry, I didn't watch Oscar, but your lessons to take away are sound. I worked hard to be able to watch the show this week, only to find a re-run.
ReplyDeleteThe lesson I learned was to make sure that my goals are aligned with the corporate goals. In this case they weren't and I was disappointed that my extra efforts didn't produce the reward for which I toiled.
As a company we need to communicate our objectives clearly and make sure that individual goals are in synch with corporate goals.
Thanks for your comments. Too often companies fail to communicate their objectives so that everyone knows how their goals mesh with the organization. The result, members of top management questions the employees rather than themselves.
ReplyDelete