Providing quality training so that employees can do their job well is a basic ingredient for organizational success. As a result, everyone agrees that training is extremely important to the employee, their co-workers, customers and the Company. With that said, what average percentage favorable rating do you think we receive to the question, “Does your supervisor see that employees get the proper training?”
a. 54%
b. 64%
c. 74%
d. 84%
Choose one on the poll to the right and click the link below to check your answer.
The answer is 64% favorable from employees and 80% favorable from supervisors. This represents a sizable disconnect between those who are responsible for the training, the supervisors, and their employees.
Supervisors frequently delegate the responsibility for training to one of their employees, often the best performer. Whether this person knows how to train or devotes the time required to share his or her knowledge is a significant issue. Even if the best performer is a good trainer, the supervisor still remains responsible. He or she should periodically follow-up to make sure that what is being taught is being learned. In addition, the supervisor should help the trainers develop a process whereby the new employee gains the proper knowledge and skills to perform the job. Too often there is no training process and it amounts to the “sink or swim” approach.
In other words, all members of management should not just evaluate the outcome of the training, but rather they should help establish the training process. If this is done, the employee, co-workers, the Company and most importantly, the customers, will benefit.
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